Which of the Following Is the Cost of Quality Classification

question 17

Multiple Choice

Which of the following is the cost of quality classification for costs such as defects that pass through the system (e.g., customer warranty replacements, loss of customer or goodwill, handling complaints, and product repair) ?

• A) Appraisal costs
• B) Prevention costs
• C) External failure costs
• D) Customer return cost
• E) Workmanship costs

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Definitions:

Omitting Word

The act of leaving out a word or words from a sentence or document.

Modifies

The act of changing or altering something to fit a particular condition or requirement.

Adverb

A word added to (modifying) a verb, an adjective, or another adverb.

Strong Feeling

An intense emotional state or reaction.