Buying Food at a Large Food Store with Multiple Checkout

question 58

Multiple Choice

Buying food at a large food store with multiple checkout counters features which type of queuing system line structure?

• A)Single channel, single phase
• B)Single channel, multiphase
• C)Multichannel, single phase
• D)Multichannel, multiphase
• E)None of these

---

Definitions:

Analysis of Variance

A statistical method used to compare the means of three or more samples to understand if at least one differs significantly from the others.

Covariation Model

Kelley’s theory of causal attribution – people assign the cause of behaviour to the factor that covaries most closely with the behaviour.

Emotional Lability

The propensity for rapid, often unpredictable changes in emotion.

Correspondent Inference

A theory suggesting that people infer the motives and dispositions of others from observable behaviors, especially if the behaviors are unexpected.