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Effective management of services requires a clear focus on understanding operations, so much so that it may even require the exclusion of consideration of marketing or personnel.
Q4: What is the cash-to-cash cycle time if
Q11: The approach that advocates making revolutionary changes
Q11: Economies of scope exist when multiple products
Q18: When recovering from a defective service encounter,
Q20: Which of the following terms describes the
Q27: In decision tree analysis, the time value
Q28: Ownership costs include which of the following
Q49: The frequency of adding to productive capacity
Q52: Marketing is responsible for fulfilling the service
Q61: The six-step process for green sourcing does