When Recovering from a Defective Service Encounter, a Botched Task

question 7

True/False

When recovering from a defective service encounter, a botched task calls for material compensation.

---

Definitions:

Company's Normal Business

Refers to the core activities and operations that a company engages in on a day-to-day basis to generate revenue and profit.

Undertaken

To commit oneself to a task or obligation.

Dividends

Payments made by a corporation to its shareholder members, usually derived from the company's profits.

Effects On Other Parts

The impact that changes or actions in one segment or component have on other segments or components within a system or organization.