The Service-System Design Matrix Identifies Five Alternative Forms of Service

question 40

True/False

The service-system design matrix identifies five alternative forms of service encounters.

---

Definitions:

Cheerful

Exhibiting a disposition that is full of joy and optimism.

Reflexive Smiling

An involuntary smile, often occurring in infants, that does not necessarily express happiness or response to social interactions.

Social

Relating to society or its organization; includes social interactions, structure, and function within human groups.

Internal-Based

Predominantly influenced or determined by internal factors or processes.