In the Service-System Design Matrix, a Face-To-Face Loose Specs Service

question 17

Multiple Choice

In the service-system design matrix, a face-to-face loose specs service encounter is expected to have which of the following?

• A)Low sales opportunity
• B)Low production efficiency
• C)High production efficiency
• D)Low degree of customer/server contact
• E)None of these

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Definitions:

Delivery Performance

A measurement of how well a company can meet its promised delivery times to customers.

Delivery Cycle Time

The total time taken from receipt of a customer order to the delivery of the product or service.

Fill Orders

The process of preparing and delivering products or services as per customer requests or purchase orders.

Manufacturing Cycle Efficiency

A performance metric that measures the proportion of value-added time to the total lead time within the manufacturing process.