Which of the Following Is a Characteristic of a Well-Designed

question 54

Multiple Choice

Which of the following is a characteristic of a well-designed service system?

• A) Provides an unconditional service guarantee.
• B) Each element of service system is consistent with the operating focus of the firm.
• C) The front end of the service encounter is equal to the back end.
• D) It segments the pleasure for the customer.
• E) It lets the customer control the process.

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Definitions:

Bi-conditional

A logical relationship between two propositions where both are either true or false together.

Tautology

A redundant or unnecessary statement in which the conclusion is inherent in the premise, offering no new information.

Bi-conditional

A logical condition where two statements are both necessary and sufficient for one another; if and only if (iff).

Tautology

A redundant or repetitive statement in which the conclusion is equivalent to the premise, offering no additional insight.