Which of the Following Is a Characteristic of a Well-Designed

question 54

Multiple Choice

Which of the following is a characteristic of a well-designed service system?

• A) Provides an unconditional service guarantee.
• B) Each element of service system is consistent with the operating focus of the firm.
• C) The front end of the service encounter is equal to the back end.
• D) It segments the pleasure for the customer.
• E) It lets the customer control the process.

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Definitions:

Rewarding

Providing a positive benefit or reinforcement following a desired behavior, thereby increasing the likelihood of its future occurrence.

Learned Optimism

The concept of developing a more positive outlook on life through techniques that challenge and change negative beliefs and attitudes.

Internal/External

Refers to perspectives, influences, or factors originating from within or from outside an entity.

Stable/Unstable

Pertains to the degree of constancy or variability in a system's state; stable implies little or no change, whereas unstable indicates high likelihood of change.