Which of the Following Is Considered a High-Contact Service Operation

question 36

Multiple Choice

Which of the following is considered a high-contact service operation?

• A) On-line brokerage house
• B) Internet sales for a department store
• C) Physician practice
• D) Telephone life insurance sales and service
• E) Automobile repair

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Definitions:

Analogy

A comparison between two things, typically for the purpose of explanation or clarification.

Natural Selection

A key mechanism of evolution where individuals with traits better suited to their environment are more likely to survive and reproduce, leading to genetic changes in populations over time.

Reproductive Success

The passing of genes onto the next generation in a way that they too can pass those genes on.

Linnaeus

Carl Linnaeus, an 18th-century Swedish botanist, physician, and zoologist who developed a system for naming, ranking, and classifying organisms.