One of the "Package of Features" That Make Up a Service

question 57

Multiple Choice

One of the "package of features" that make up a service is:

• A)Appearance
• B)Facilitating goods
• C)Packaging
• D)Cost
• E)Implied use

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Definitions:

Punishment

A consequence or penalty imposed for wrongful behavior, often used as a deterrent to prevent future occurrences of such behavior.

Administered Immediately

Carried out or applied without delay; executed promptly.

Negative Reinforcement

A behavioural strategy that involves the removal of an unpleasant stimulus to increase the likelihood of a desired response.

Contingent

Dependent on or conditioned by something else; occurring or existing only if certain circumstances are the case.