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Lenora just finished writing a news release regarding a new product developed by her firm. She intends to e-mail the message to local radio stations and newspapers in hope that they will find the information newsworthy and run a story about the product. Lenora's efforts represent the firm's:
Production Systems
The combination of human resources, equipment, and procedures used to produce goods or services, often characterized by a specific volume and quality output.
Quality Problem
Issues related to the inability of a product or service to meet specified standards or customer expectations.
W. Edwards Deming
An American engineer, statistician, professor, author, lecturer, and management consultant known for his work in the field of quality management.
Glass Ceiling
An invisible barrier that prevents minorities and women from rising beyond a certain level in a hierarchy, especially in a corporate context.
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