If Management and Union Officials Cannot Resolve a Grievance, A(n)

question 197

Multiple Choice

If management and union officials cannot resolve a grievance, a(n) ________ is asked to listen to the arguments of each side and to make a decision that both sides will have to comply with.

• A) confirmer
• B) counselor
• C) arbitrator
• D) mediator

---

Definitions:

Fulfillment Process

The sequence of steps taken by a business to complete an order for a customer, including receiving, processing, packing, shipping, and delivery.

Cloud-Based ERP

Enterprise Resource Planning systems hosted on remote servers, offering businesses access to their business-critical applications at any time from any location.

Control

The power to influence or direct people's behavior or the course of events.

Change Management

The process, tools, and techniques used to manage the people side of change to achieve the required business outcome; it involves managing the transition from a current state to a desired future state.