Cross-Functional Teams Work Best When the Voice of the Customer

question 112

True/False

Cross-functional teams work best when the voice of the customer is brought into organizations.

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Definitions:

Benevolents

Individuals or entities that are disposed to doing good and acting with kindness or charity.

Entitleds

Individuals who believe they deserve preferential treatment and are overly self-centered in their relations with others.

Negative Inequity

A perception of unfairness experienced when an individual perceives they have received less in comparison to others, despite similar input or effort.

Equity Theory

A theory of motivation that focuses on the fairness of how rewards and resources are distributed within social groups or organizations.