Management at Hottie Potatee, a Nationwide Potato Bar Chain, Believes

question 75

Multiple Choice

Management at Hottie Potatee, a nationwide potato bar chain, believes that its customers value a predictable and consistent level of service and quality. When customers stop at one of its potato bar chain restaurants anywhere in the United States, they should know what to expect in terms of menu, price and quality. In order to maintain this consistency, Hottie Potatee adopted a(n) ______ structure

• A) centralized authority
• B) decentralized authority
• C) hybrid authority
• D) origination authority

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