An Organization That Has Contact People at the Top and the Chief

question 269

Multiple Choice

An organization that has contact people at the top and the chief executive officer at the bottom is known as a(n)

• A) bureaucracy.
• B) oligarchy.
• C) improvised organization.
• D) inverted organization.

---

Definitions:

External Failure Cost

Costs incurred when a product fails to meet quality standards after being delivered to customers, including returns, repairs, and warranty claims.

Quality Cost Report

A financial report detailing the total cost of quality-related activities, including prevention costs, appraisal costs, and failure costs.

Appraisal Cost

The cost associated with the process of inspecting and testing materials, parts, and products to ensure they meet required specifications.

Quality Cost Report

An analysis that quantifies the total costs associated with ensuring and maintaining the quality of products or services, including prevention, appraisal, and failure costs.