Which of the Following Is a Clear Performance Standard

question 173

Multiple Choice

Which of the following is a clear performance standard?

• A) Bring about a significant improvement in the morale of all workers.
• B) Decrease the number of products rejected due to manufacturing defects by 10% over the next 6 months.
• C) Completely eliminate all customer complaints.
• D) Make secretaries more efficient.

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Definitions:

Increased Efforts

Enhanced or more vigorous attempts to accomplish a task or reach a goal, often requiring additional resources or energy.

Centralized Marketing Structures

Organizational layouts where decision-making and marketing activities are concentrated in a single or few locations, often at the headquarters.

Operational Excellence

an element of organizational leadership that stresses the application of a variety of principles, systems, and tools toward the sustainable improvement of key performance metrics.

Customer Intimacy

A business strategy focusing on personalizing service and building close relationships with customers to meet their specific needs.