A Recent Customer Survey Has Convinced Top Managers at Akwip

question 236

True/False

A recent customer survey has convinced top managers at Akwip Corporation that their firm is doing a poor job of responding quickly to the needs of customers. The managers are very concerned about this problem. Empowerment might be an approach that would help Akwip improve its responsiveness.

---

Definitions:

Political Self-Description

How individuals or groups identify and articulate their political beliefs, affiliations, and ideologies.

Affirmative Action Policy

Practices or policies favoring those who tend to suffer from discrimination, especially in relation to employment or education, in an effort to promote equal opportunities.

Political Value

Core beliefs or principles that shape an individual's political opinions and attitudes.

Governmental Social Services

Public programs designed to provide support and assistance to meet the social needs of the population.