When There Is a Gap Between Senior Management Perceptions and the Service

question 2

Multiple Choice

When there is a gap between senior management perceptions and the service level criteria that they set for the organization, this gap may be closed by ensuring that _______ service goals are an important part of the organizations's targets.

• A)competitor
• B)staff
• C)company
• D)customer

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Definitions:

Global Strategy

A comprehensive plan developed by a business to compete and succeed in international markets.

Working Conditions

The environment in which an employee works, including aspects such as safety, ergonomics, hours, and the physical setting.

Skill Requirements

The specific abilities, knowledge, and experience needed to perform a job successfully.

Wage Salary Survey

A research tool used to determine the standard rates of pay for specific positions within an industry or geographical area.