Which of the Following Are Important Dimensions of Service Quality

question 89

Multiple Choice

Which of the following are important dimensions of service quality?

• A)Trustworthiness, reliability, reciprocity, reputation and flexibility
• B)Reliability, responsiveness, empathy, assurance and tangibles
• C)Reputation, responsiveness, intangibles, durability and reliability
• D)Assurance, reliability, responsiveness, reputation and flexibility

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Definitions:

Minus

In engineering and mathematics, "minus" indicates a subtraction operation or a negative value in measurements and tolerances.

Abbreviation

The act of shortening something by omitting letters or using initials.

Maximum

The highest or utmost point, level, or value that an entity or parameter can achieve or has been observed to achieve.

Symbol

A sign, motif, or expression that implies, embodies, or is comprehended as reflecting an abstract idea, tangible thing, or connection.