Customers Look for Clues to the Likely Quality of a Service

question 33

Multiple Choice

Customers look for clues to the likely quality of a service by inspecting the tangible evidence, also known as the _______.

• A)servicescape
• B)servicescope
• C)servicemap
• D)servicecode

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Definitions:

Successful

Achieving a desired goal or outcome through effective actions or strategies; often associated with positive results in various contexts like business, personal development, or academic achievements.

Characteristics

Distinctive features or qualities that define an individual, species, or object.

Depletion

The reduction of a resource or substance to a dangerously low level due to overuse or exploitation.

Premature Extinction

The early disappearance of species, populations, or genetic traits before what is considered a natural or expected time due to human activities or environmental changes.