The Second Step in a Service Recovery Process Is To

question 84

Multiple Choice

The second step in a service recovery process is to:

• A)Encourage learning so that service recovery problems are identified and corrected
• B)Train and empower staff to respond to customer complaints
• C)Set up a tracking system to identify system failures
• D)None of the above

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Definitions:

Off-Shore Sourcing

The practice of sourcing products or services from suppliers located in foreign countries, often to take advantage of lower costs or specialized skills.

External Forces

External forces refer to outside influences that affect an organization, market, or environment, such as economic conditions, legal policies, and social trends.

Economic Landscape

The overall condition and characteristics of the economy at a certain time, including factors like GDP growth, unemployment rates, and inflation.

Government Policy

Decisions, plans, and actions that are undertaken by a government to achieve specific goals within a society.