CRM Involves the Development of a Single _______ with Customer

question 25

Multiple Choice

CRM involves the development of a single _______ with customer information which can be used to inform all staff who deal with customers.

• A)organization
• B)methodology
• C)database
• D)process

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Definitions:

Society Expectations

The collective norms and ideals that a society holds regarding the behavior and roles of its members.

Internalize

The process by which individuals adopt the views, attitudes, or standards of others as their own, often unconsciously.

Bourgeoisie

The bourgeoisie refers to the social class in capitalist societies that own the means of production and have significant wealth and economic power.

Auguste Comte

Auguste Comte is known as the founder of sociology and positivism, emphasizing a scientific approach to society's study.