Why Is Customer Record-Keeping an Important Activity for All Repeat-Call

question 50

Multiple Choice

Why is customer record-keeping an important activity for all repeat-call salespeople?

• A)Because customer information is key to improving service and generating loyalty
• B)Because it facilitates the processing of orders and credit
• C)Because it improves the marketing information system thereby building market intelligence on our customers
• D)None of the above

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Definitions:

Automaticity

Automaticity refers to the ability to perform tasks or processes without conscious effort, often as a result of learning and repetition.

Restructuring

A reorganization of a problem that can facilitate its solution; a characteristic of creative thought.

Reorganizing

The process of arranging or structuring something again or differently, often to improve efficiency or clarity.

Problem

A situation, question, or matter that needs to be solved or resolved through thought, discussion, or action.