When Does Customer Satisfaction Occur

question 3

Multiple Choice

When does customer satisfaction occur?

• A)When perceived performance matches or exceeds competitors' offering
• B)When perceived performance matches or exceeds expectations
• C)When there are no complaints
• D)When customers continue to purchase

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Definitions:

Blink Reflex

An involuntary blinking of the eyelids elicited by stimulation of the cornea or by other stimuli that protects the eye from foreign bodies and bright light.

Tear Glands

Glands located around the eye that produce tears, which are necessary for lubricating the eyes and providing protection against irritants.

Rectal Temperatures

Body temperature measurements taken from the rectum, which are considered to be very accurate for assessing a person's core body temperature.

Rectal Mucosa

The lining of the rectum, which is sensitive to damage, disease, and the absorption of medications.