Which of the Following Is an Example of a "More

question 5

Multiple Choice

Which of the following is an example of a "More is Better" characteristic of the Kano model of customer satisfaction?

• A)In a hotel, customers expect service at reception
• B)In a hotel, customers expect a rapid and satisfactory response to a complaint
• C)In a hotel, customers expect access to telephony services
• D)In a hotel, customers expect room service

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Definitions:

Group Action

A legal proceeding where a group of people collectively bring a claim to court, also known as a class action lawsuit.

Coordinated Effort

A collaborative action where individuals or groups work together towards a common goal or objective.

U.S. Court of Federal Claims

A court that has jurisdiction over most claims for money damages against the U.S. government, including claims for breaches of contracts, takings claims for real property, and federal tax refunds.

Special Court

A specialized court designed to address specific types of legal issues, disputes, or subjects, often with expertise in a particular area of law.