Which of the Following Statements Is True

question 78

Multiple Choice

Which of the following statements is true?

• A)Customer satisfaction is achieved when customers buy again from the same company
• B)Customer satisfaction is achieved through the fulfilment of customers' requirements or needs
• C)Customer satisfaction is achieved when there are no complaints
• D)Customer satisfaction is achieved when products are sold below recommended retail price

---

Definitions:

Evaluate Performance

The process of assessing the efficiency and effectiveness of actions or operations, typically involving comparison to established standards or benchmarks.

Marketing Planning Process

A series of steps businesses use to analyze marketing situations, set marketing objectives, develop marketing strategies, and outline the implementation and control of the marketing efforts.

Implementation Programs

Strategies deployed to put plans or projects into action within a business or organization.

Growth Strategy

Plans and actions designed to increase the size, revenue, and market presence of a business.