The Internal Business Perspective of the Balanced Scorecard Addresses the Things

question 82

True/False

The internal business perspective of the balanced scorecard addresses the things that an organization needs to do well to meet customer needs and expectations.

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Definitions:

Decision Maker

An individual or group responsible for making judgments and choices in a given situation.

Negotiation

The process by which two or more parties aim to reach a mutually acceptable agreement.

Negotiator

A person skilled in discussion with the aim of reaching an agreement or compromise on behalf of a party in a dispute or negotiation.

Arbitration

A method of dispute resolution where a neutral third party, the arbitrator, makes a decision to resolve a conflict outside of court.