The Balanced Scorecard Perspective That Focuses on Using a Firm's

question 39

Multiple Choice

The balanced scorecard perspective that focuses on using a firm's intellectual capital to adapt to the needs of the market through product or service innovations is the:

• A)learning and growth perspective
• B)internal business perspective
• C)customer value perspective
• D)financial perspective

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Definitions:

Water Pressure

The force exerted by water per unit area, often significant in aquatic environments and engineering.

Gravity

The force by which a planet or other body draws objects toward its center, responsible for keeping objects grounded on Earth.