The Balanced Scorecard Perspective That Addresses How Well the Organization

question 2

Multiple Choice

The balanced scorecard perspective that addresses how well the organization is meeting specific customer-based criteria is the:

• A)learning and growth perspective
• B)internal business perspective
• C)customer value perspective
• D)financial perspective

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Definitions:

Expected Gain

The anticipated benefit or profit that arises from a specific action or investment.

Diversification

The process of spreading investment risks by acquiring a wide range of assets within a portfolio.

Expected Gain

A calculation or forecast regarding the potential benefits or profits that could be achieved in a specific situation or from a particular action.

Adverse Selection

A situation in insurance and finance where those most likely to produce negative outcomes are more inclined to select into or engage with a service, typically leading to higher costs for insurers or lenders.