The Balanced Scorecard Perspective That Focuses on Using a Firm's

question 39

Multiple Choice

The balanced scorecard perspective that focuses on using a firm's intellectual capital to adapt to the needs of the market through product or service innovations is the:

• A)learning and growth perspective
• B)internal business perspective
• C)customer value perspective
• D)financial perspective

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Definitions:

Civil Service Reform Act

Legislation intended to improve the quality of public service by structuring federal employment on merit and performance rather than political affiliation.

Spoils System

A practice where a political party, after winning an election, gives government jobs to its supporters, friends, and relatives as a reward.

Federal Civil Service

Employment sector composed of federal government employees who are appointed based on merit rather than political affiliation.

Federal Bureaucracy

The collection of government agencies and departments that carry out policies and administer public programs at the national level.