In Selecting Non-Financial Performance Measures Managers Should Choose Measures That

question 161

Multiple Choice

In selecting non-financial performance measures managers should choose measures that reflect

• A)qualitative characteristics that point out sub-optimization activities and throughput bottlenecks.
• B)both short-term and long-term measures related to critical success factors.
• C)long-term supplier satisfaction levels.
• D)short-term financial viability.

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Definitions:

Neuroses

Psychological disorders characterized by anxiety or avoidance behavior, not involving psychosis.

Unresolved Conflicts

Disputes or disagreements that remain unaddressed or lacking satisfactory resolution, potentially leading to ongoing tension and relationship strain.

Unconscious

The part of the mind that contains thoughts, memories, and desires not within the realm of current awareness but that influence behaviors and emotions.

Negative Thinking

A pattern of focusing on distressing and unfavorable outcomes or interpreting situations pessimistically.