Performance Measures That Reflect an Organization's Ability to Satisfy Customers

question 100

Short Answer

Performance measures that reflect an organization's ability to satisfy customers better than rival firms do are referred to as ____________________ measures.

---

Definitions:

Incremental Improvement

A continuous effort to enhance products, services, or processes through small, gradual changes rather than through large, significant innovations.

Failed Change Efforts

Attempts at organizational or societal change that do not achieve their intended outcomes.

Cynical

An attitude of skepticism or distrust towards people's motives or integrity, often believing that human actions are motivated purely by self-interest.

Popular Management Programs

Widely recognized and implemented courses or software designed to improve management skills and business operations.