Non-Financial Performance Measures (NFPMs)are Better Than Financial Measures in That

question 145

Multiple Choice

Non-financial performance measures (NFPMs) are better than financial measures in that NFPMs

• A)provide a better indication of customer satisfaction.
• B)may better predict the direction of future cash flows.
• C)directly measure how well an organization does those things that create shareholder value.
• D)all of the above

---

Definitions:

Burnout

A state of physical, emotional, and mental exhaustion caused by prolonged stress and overwork.

Type A Behavior

Personality characteristics that lead a person into stressful situations; type A behavior has two main components: (1) the tendency to try to accomplish too many things in too little time and (2) free-floating hostility.

PTSD

Post-Traumatic Stress Disorder, a mental health condition triggered by experiencing or witnessing a terrifying event.

Flashbacks

Sudden, intense recollections of past events or experiences, often associated with trauma.