Customer Measures on the Balanced Scorecard Should Be A)yes No No Yes
B)no Yes Yes No
C)no Yes

question 188

Multiple Choice

Customer measures on the balanced scorecard should be
$\begin{array}{ll}\underline{\text { Internal}} & \underline{\text { External}}&\underline{\text { Monetary}}&\underline{\text { Non-monetary}} \\\end{array}$

• A)yes no no yes
• B)no yes yes no
• C)no yes no yes
• D)yes yes yes yes

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Definitions:

Authority

The authority or control given to a person or body to make choices, issue commands, and ensure compliance.

Legitimacy

The quality of being justified, acceptable, or in accordance with recognized principles or standards.

Discredit

To harm the reputation or credibility of someone or something, often by providing evidence of wrongdoing.

Formal Authority

It is the right granted to individuals within organizations to make decisions, give orders, and enforce obedience based on their position or role.