Which of the Following Statements Is True

question 40

Multiple Choice

Which of the following statements is true?

• A)The more customers a company has,the better off the company is.
• B)A company should spare no expense to provide customer satisfaction.
• C)Most customers make quality determinations by comparing a product or service to a comparable product.
• D)Cost-benefit analysis can help identify customers that cost more than they are worth to the company.

---

Definitions:

Dishonor

The refusal or inability to pay a financial obligation or honor a contractual agreement.

Forged Check

A check that has been illegally altered or signed by someone other than the account holder, without authorization.

Bank Statement

A summary issued by a bank detailing all transactions in an account over a specific period of time.

Responsibility

The state or fact of having a duty to deal with something or of having control over someone, often involving ethical or moral obligations.