Spot Foreign Exchange Trading

question 32

Multiple Choice

Spot foreign exchange trading

• A)accounted for about 5 percent of all foreign exchange trades in 2013.
• B)accounted for about 20 percent of all foreign exchange trades in 2013.
• C)accounted for about 40 percent of all foreign exchange trades in 2013.
• D)accounted for about 70 percent of all foreign exchange trades in 2013.

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Definitions:

Key Accounts

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Customer Service

The provision of assistance and advice to those who buy or use products or services.

Support Automation

The use of technology or software to provide customer support with minimal human intervention.

Live Chat

A digital customer service tool that allows for real-time conversation between a customer and service representative through a website or app interface.