Some Perceptions Are So Basic, They Seem to Be _____

question 145

Multiple Choice

Some perceptions are so basic, they seem to be _____ or inborn, while many others are _____, or based on prior experience.

• A)native; empirical
• B)empirical; native
• C)extrinsic; intrinsic
• D)exogenous; endogenous

Recognize the specific challenges in evaluating highly specialized professional services.

Understanding the components and significance of a customer contact audit in service quality management.

Recognize the various dimensions of service quality and their relevance in evaluating and improving service delivery.

Appreciate the importance of effectively managing and responding to service failures for customer satisfaction and loyalty.

---

Definitions:

Mailing Days

The days that are considered when calculating the time it will take for mail and packages to be delivered.

Bank Deposit

Money placed into a banking institution for safekeeping, which can earn interest depending on the type of account.

Weighted Average Float

Weighted average float refers to the average time between when a check is deposited in a bank and when the funds are made available, weighted by the value of each check.

Clearing Times

The period it takes for a transaction to be processed, confirmed, and settled between buyer and seller in the financial markets.