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Regarding reference groups, which of the following statements is FALSE?
Customer Satisfaction Surveys
Tools or questionnaires used by businesses to evaluate the level of satisfaction of their customers with the company's products or services.
Internal Accounting System
The accounting system that collects, aggregates, and generates and distributes budgeted and actual financial and cost information within the firm for use by executives and managers for both decision making and control.
Management Accounting
The accounting system used within the organization to help the organization achieve its goals.
Financial Accounting
Accounting for the revenues, expenses, assets, liabilities, and equities of an organization, concentrating on external users (shareholders, lenders, and government). Constrained by FASB rulings and other generally accepted accounting principles.
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