Anna Tells Her Friend Jeffrey That She Is Thinking About

question 357

Multiple Choice

Anna tells her friend Jeffrey that she is thinking about "dropping out of college." Jeffrey asks her, "Are you having trouble with your science and math courses? Did you talk to your instructors? Are you having trouble with your boyfriend?" Jeffrey's attempts to help might be more successful if he

• A) asked more specific closed questions.
• B) explained how he studied for his college classes.
• C) told some of Anna's female friends about her problems so they could help her.
• D) refrained from doing any of these.

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Definitions:

Verbal Message

Information conveyed through spoken words, as opposed to written or nonverbal means, in face-to-face or digital communication.

Nonverbal Messages

Communication conveyed through body language, facial expressions, and other physical gestures instead of verbal language.

Listening Ability

The skill of effectively receiving, interpreting, and responding to verbal communication.

Unspoken

Communication or agreements not expressed in words but understood tacitly.