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When Two Autistic Boys Were Ignored After Instances of Self-Destructive

question 225

Multiple Choice

When two autistic boys were ignored after instances of self-destructive behavior, their tendency to injure themselves disappeared.The operant principle employed was

Identify and explain the self-esteem trap and its impact on customer service.
Grasp the importance of delivering bad news effectively and the skills involved.
Recognize the basic human needs that drive customer behaviors.
Appreciate the overarching importance of customer service in a business context.

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