There Are Six Commonly Used Techniques to Deal with Objections

question 97

Multiple Choice

There are six commonly used techniques to deal with objections: acknowledge and convert the objection, postpone, agree and neutralize, __________, deny, and ignore the objection.

• A)redirect the conversation
• B)defer to a supervisor
• C)probe by asking additional questions
• D)accept the objection
• E)distract by identifying competitor shortcomings

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Definitions:

Fixed Factory Overhead

Comprises all the indirect costs associated with operating a factory that do not vary with production levels, such as rent, depreciation, and utilities.

Static Budget

A fixed budget established at the beginning of a period, not adjusted for changes in activity or actual performance levels.

Continuous Budget

A rolling financial plan that continuously updates by adding a new period as the current period is completed.

Zero-Based Budget

A budgeting method where all expenses must be justified for each new period, starting from a "zero base," with no reference to previous budgets.