In the Context of a Supply Chain, Customer Service Refers

question 204

Multiple Choice

In the context of a supply chain, customer service refers to

• A)adhering to the belief that the customer is always right.
• B)satisfying the customers' needs no matter what the price.
• C)accepting full liability if a product fails to meet a customer's expectations.
• D)the ability of logistics management to satisfy users in terms of time, dependability, communication, and convenience.
• E)the ability of logistics management to satisfy users in terms of product, price, promotion, and place.

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Definitions:

Direct Financing Leases

A type of lease where the lessor accounts for the asset as a receivable at an amount equal to the net investment in the lease.

Sales-Type Leases

Leases where the lessor recognizes immediate profit on the sale, in addition to interest revenue over the lease term, similar to a financial purchase.

Direct Financing Lease

A type of lease arrangement where the lessor purchases the asset for the lessee and finances it, with lease payments designed to cover the cost and provide a return on investment.

Guaranteed Residual Value

The predetermined value of a leased asset at the end of the lease term, which the lessee may have to pay or receive depending on the lease agreement.