Experts Suggest That the Customer Experience Management (CEM) Process Should

question 29

Multiple Choice

Experts suggest that the customer experience management (CEM) process should be all of the following except

• A)consistent.
• B)undifferentiated.
• C)valuable.
• D)intentional.
• E)relevant.

---

Definitions:

Discretion

The quality of behaving or speaking in such a way as to avoid causing offense or revealing confidential information.

Decentralization

the process of distributing or dispersing functions, powers, people or things away from a central location or authority.

Network of Relationships

A complex set of connections between individuals or entities that interact with each other in various ways.

Critical Competence

Essential skills or capabilities necessary for effectively performing a specific job or task.