Services Depend on the People Who Provide Them

question 63

Multiple Choice

Services depend on the people who provide them.As a result,their quality varies with each person's capabilities and day-to-day job performance.This element of services is referred to as

• A)incongruity.
• B)differentiation.
• C)variation.
• D)inconsistency.
• E)intangibility.

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Definitions:

True Trend

The authentic direction in which a market or a stock's price is moving over a specific time period.

Moving Average

A statistical measure that smooths out price data by creating a constantly updated average price over a specific period of time.

Buy Signal(s)

Indications or signals used by investors to suggest the optimal time to purchase a stock or investment.

Behavioral Concept

A concept in finance that incorporates psychological theories into conventional economic theory to explain unusual market phenomena.