Inseparability in Services Means Consumers

question 175

Multiple Choice

Inseparability in services means consumers

• A) see little variation from one service provider in an industry to another.
• B) are unable to differentiate price from quality.
• C) cannot evaluate a service until it is being or has been used.
• D) cannot separate the service itself from the deliverer of the service.
• E) cannot separate themselves from the deliverer of the service.

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Definitions:

Steelworkers Trilogy

A series of three United States Supreme Court decisions in the early 1960s that established a legal framework supporting arbitration as a means of resolving labor disputes.

Arbitrator's Decision

A final and binding resolution made by an arbitrator in a dispute, which the parties involved have agreed to abide by.

Legally Binding

An agreement or contract that is recognized by law and is enforceable in a court of law.

Nonunion Dispute Resolution Systems

Mechanisms employed by organizations without labor unions to resolve disputes between employers and employees, often involving mediation or arbitration instead of collective bargaining.