How a Person Establishes Expectations for a Service Not Yet

question 143

Multiple Choice

How a person establishes expectations for a service not yet experienced is influenced by word-of-mouth communications, personal needs, past experiences, and

• A)the economy.
• B)consumer income.
• C)competitive trends.
• D)promotional activities.
• E)how the organization delivers its service.

Comprehend the process, strategies, and outcomes of pattern bargaining.

Recognize the significance and procedure of obtaining rank and file approval for collective bargaining agreements.

Understand the legal framework and differences in bargaining practices between the public and private sectors.

Grasp the role of politics and legal regulations in shaping the bargaining environment of the public sector.

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Definitions:

Compounded Semi-Annually

Interest calculation method where the interest is added to the principal biannually, leading to interest on interest.

Quarterly Compounded

Interest on an investment or loan that is calculated and added to the principal balance four times a year.

Nominal Rate

The advertised or stated interest rate on a loan or investment, not accounting for compounding or inflation.

Compounded Monthly

A method of calculating interest where accrued interest is added to the principal sum of a loan or deposit each month.