As a Dimension of Service Quality, the Ability to Perform

question 177

Multiple Choice

As a dimension of service quality, the ability to perform the promised service dependably and accurately is referred to as

• A)responsiveness.
• B)competence.
• C)courtesy.
• D)empathy.
• E)reliability.

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Definitions:

Cash Rebates

Refunds offered to consumers as an incentive to purchase a product or service.

Inelastic Supply

Characterizes a situation where the quantity supplied of a good is not significantly changed by the price of that good.

Antiques

Objects of considerable age valued for their artistic, historical, or collectible qualities.

Pricing Power

The ability of a company or an entity to dictate the price of its goods or services without losing market share to competitors.