When the Ability to Perform the Promised Service Dependably and Accurately

question 23

Multiple Choice

When the ability to perform the promised service dependably and accurately is important, this represents which dimension of service quality?

• A)reliability
• B)empathy
• C)tangibility (tangibles)
• D)assurance
• E)responsiveness

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Definitions:

Health Behavior Models

Theoretical frameworks used to understand and predict health behaviors in individuals or populations, aiming to guide the development of health interventions.

Societal Barriers

Structural and social impediments that obstruct individuals or groups from accessing resources or opportunities, often based on discrimination or inequality.

Theoretical Simplicity

The principle or preference for the simplest explanation of a concept or phenomenon, minimizing complexity.

Predict Adherence

Refers to the forecasting of the extent to which individuals will consistently follow health-related advice or prescribed medical regimens.