Which of the Following Statements About Service Failures Is Most

question 201

Multiple Choice

Which of the following statements about service failures is most accurate?

• A)Only 5 to 10 percent of dissatisfied customers choose to complain to the company.
• B)Once customers complain, they expect all of their demands to be met.
• C)Only 20 percent of consumers will give a company a second chance if they are not fully satisfied during the first encounter.
• D)People are twice as likely to share good service experiences as bad experiences.
• E)Monitoring social media websites such as YouTube, Twitter, and Facebook are a waste of time since the complaints presented are usually isolated instances and are not indicative of the actual service delivered.

Distinguish between different taxes and expenses recorded in payroll accounting, including federal, state, and unemployment taxes.

Understand the process and importance of obtaining an Employer Identification Number (EIN) for new businesses.

Differentiate between the employer's and employees' portions of payroll taxes.

Apply knowledge of payroll accounting to prepare general journal entries for payroll transactions.

---

Definitions:

Thigh Bone

The femur, which is the longest and strongest bone in the human body, located in the upper leg.

Sutures

Threads or strands used to close wounds or surgical incisions, typically absorbed by the body or removed after healing.

Skull

The bony structure forming the head, protecting the brain and supporting the structures of the face.

Cancellous Bone

A porous and spongy form of bone tissue found at the end of long bones and in the inner layers of bones, essential for metabolic processes and reducing the weight of bones.