The Appearance of the Environment in Which the Service Is

question 179

Multiple Choice

The appearance of the environment in which the service is delivered and where the firm and customer interact can influence the customer's __________ of the service.

• A)repeat usage
• B)evaluation
• C)exploitation
• D)utilization
• E)perception

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Definitions:

Web Of Kinship

A concept in anthropology describing the complex system of relationships and familial ties within a community or society.

Urban Areas

Regions characterized by high human population density and vast human-built features in comparison to areas surrounding it.

Crimes Of Violence

involve activities that use or threaten to use physical force against others, resulting in injury or harm.

Bereavement

The state of deprivation brought about by the death of a family member or close friend.