Service Organizations Must Manage the Availability of the Offering So

question 48

Multiple Choice

Service organizations must manage the availability of the offering so that: (1) __________, and (2) the organization's assets are used in ways that will maximize the return on investment (ROI) .

• A)marginal costs exceeds marginal revenues
• B)service encounters can identify planning gaps
• C)demand matches capacity over the duration of the demand cycle
• D)the price elasticity of demand is unitary
• E)the service experience is consistent with the sharing economy standards of the organization's industry

---

Definitions:

Corporate Social Responsibility

A business practice that involves participating in initiatives that benefit society and the environment beyond what is required by law.

Innovation

The process of implementing new ideas, creating unique products, or improving existing services to meet new requirements or market needs.

Social Invention

Innovative creations or solutions that address societal needs, shaping social behaviors and structures.

Group Effort

The combined effort and collaboration of members working together towards a common goal within a group or team.